

After restarting your system, please try the scan again and if it still gets stuck, restart your system once more then do the following to see if it corrects the issue: I'm sorry that the software did not scan properly. Malwarebytes for Windows will open once the installation completes successfully. Save all your work and click OK when you are ready to reboot.Īfter the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. To uninstall all Malwarebytes Products, click the Clean button. Please attach the file in your next reply.

To provide logs for review click the Gather Logs buttonĪ file named mbst-grab-results.zip will be saved to your Desktop
#FARBAR RECOVERY SCAN TOOL FROZE LICENSE KEY#
The Premium license key is backed up and reinstated.
#FARBAR RECOVERY SCAN TOOL FROZE INSTALL#
Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards.

The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis.
